Change Management

A change is the addition, modification, or removal of anything that could have an effect on IT services [1].

Service Request

A service request, a type of change, is for something that doesn't already exist, such as a new laptop, access to a system, or information [2].

Related

• Incident Management
• Problem Management

References

1. https://wiki.en.it-processmaps.com/index.php/Change_Management
2. https://wiki.en.it-processmaps.com/index.php/Request_Fulfilment